Privacy Policy

1. Overview

This Privacy Policy explains how Twin Souls collects, uses, shares, and protects your personal information when you use our website, place an order, or contact our support team.

Twin Souls is operated from India and provides e-commerce products through this website. By using our website, you consent to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

• Account information: name, email, and login details (if you create an account).
• Order information: items purchased, order number, and order status.
• Shipping details: delivery address and phone number needed to fulfil your order.
• Customer support messages: information you include when you contact us (for example, return/refund requests).
• Device and usage data: basic technical data (such as browser type and pages visited) to help us improve the website.

3. Payments

We use third-party payment providers (for example, Razorpay) to process payments securely. We do not store your full card details on our servers. These third-party providers, including Razorpay, may collect and process your payment information in accordance with their own privacy policies.

4. How We Use Your Information

• To create and manage your account (if applicable).
• To process orders, deliver products, and provide updates.
• To provide customer support and resolve issues.
• To improve our website, products, and services.
• To comply with legal obligations and prevent fraud or misuse.

5. Sharing of Information

We may share your information with:

• Shipping and logistics partners to deliver your order.
• Payment providers to process your payment and refunds.
• Service providers who help us run our website and communications (for example, email delivery).
• Legal and regulatory authorities if required by applicable law.

We do not sell your personal information.

6. Cookies and Similar Technologies

We may use cookies or similar technologies to keep the site functional, remember preferences, and understand how visitors use the site. You can control cookies through your browser settings.

7. Data Retention

We retain personal information only as long as needed for the purposes described in this policy, including order fulfilment, customer support, legal, accounting, and security requirements.

8. Security

We take reasonable measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

9. Your Choices

• You can update certain account details from your account page, where available.
• You can request access, correction, or deletion of your data by contacting us (subject to legal requirements).

10. Contact

If you have questions about this Privacy Policy or your personal data, please contact us at twinsoulshere@gmail.com.